Shipping and Returns – TeresaCollections

Shipping and Returns


FREE Shipping within US and Canada

We ship via trusted USPS courier for FREE within United States and Canada. It means that any order from our site will be delivered at no extra cost within these areas. We also ship worldwide via USPS, UPS and Fedex.

30 Day Return Policy

Yes, you get return your item for a refund or exchange within 30 days from purchase.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, please contact us with your request and have a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@teresacollections.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@teresacollections.com and send your item to: 3060 Black Gum Terrace, Chester VA. 23831

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You, as a buyer, are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for any items getting lost in the post.

To return your item, please send it to our address:

TeresaCollections

3060 Black Gum Terrace

Chester 

Virginia 

US 23831